Premium Products / Personal Service

Case Management and CIP

Case Management and Documentation

Our case management tool is called Digital Customer Knowledge (DCK). It is a flexible system that lets you document and maintain supporting information on all your customer reviews.

    • We refer to the case management folder as a dossier.

    • When you can create a dossier for a customer, you can store comments, documents, spreadsheets, images, or any other type of data.

    • Access to sensitive data (for example, employee accounts) can be tightly controlled.

    • Versioning control of documents provides built-in audit trails, so you know how and when your documents were changed. (Note: all changes to documents are stored in a new document. No original documents are changed.)

    • Your users can view and update dossiers from any PC on the network.

    • All information is kept electronically, reducing the number of printed and stored reports.

Find out more about the Digitial Customer Knowledge system.

CIP and Beneficial Ownership

Our customer information program (CIP) system, Easy ID consolidates CIP documentation for both consumer and commercial accounts, and streamlines the work required for beneficial ownership compliance.

Find out more about Easy ID

Confused about which products you'll need?

At Wayne Barnett Software, you only have to buy what you need. But, the more you buy the more you save. Check out the product selection guide to help you decide which combination of products is best for you. Or you can contact us and we will help you.